Personal Statement
I am a versatile individual who can work for both private and government institutions, I have a
2-year customer service experience in the call center industry and had served as a college
instructor for the past 7 years and had lectured on different English subjects.
Work Experience
Work Experiences
Senior Customer Service Representative
Ambergris
Solutions Inc.
Telus Communications
October 2005 – Present
Customer
Service – has worked under the direct supervision of a Team Leader, managed to pass quality with
flying colors and was able to balance AHT (Average Handling Time).
· Takes manual orders
from customers in both Alberta and British Columbia, Canada
· Able to turn inquiries to sale
calls
· Performs duties with minimal supervision
Sales Consultant/>
Ambergris Solutions Inc. Philippines
Dell ATG/EPP Main Queue/>
May – September 2005
Inbound Sales – has worked under the
direct supervision of a Team Leader, Able to surpass all metrics namely, quality, close rate, margin
per sale, and revenue per sale. Vested on quality.
· Closes every sale-call
opportunities
· Turns inquiry to sale-call
· Builds computer specifications
online
· Configures computer system
Senior Customer Service Associate/>
Ambergris Solutions Inc. Philippines
MCI - Inbound
Tele-Marketing
November 2004 – Present
Inbound Telemarketing – was
tasked to look after the team in the absence of a team leader, has been tasked to monitor calls for
newly hired, and has been top agent from December 2004 to March 2005.
· Closes all possible
sales to the highest degree
· Creates a positive customer service experience
/>
Customer Service Representative
Ambergris Solutions Inc. Philippines
MCI - Nationwide
April - October 2004
Customer Care with Sales – has been groomed to assist
agents in improving their statistics, monitored calls for coaching purposes, formed part in customer
retention and referrals by way of positive customer service.
· Handled billing concerns/>
· Installed local and long distance services
· Administered utmost customer service
with sales
College Professor on English Subjects
/>
University of Rizal System – Binangonan Full time Lecturer
Binagonan, Rizal, Philippines
March 2003 - April 2004
Member of the Research Council – tasked to form part of the panel for the theses defense, has
coached students in writing, has served as campus grammarian.
· Handles Accounting,
management and Computer Majors
· Lectured on Speech and Oral Communication/>
· Lectured on Philippine and World Literature
Pamantasan ng Lungsod
ng Pasig Full Time Lecturer
Pasig City, Philippines
May 2002
- April 2003
Adviser – Bachelor of Science In Education - assisted students in
different school functions, has been a contributor on campus journal, aided Education Majors with
tips and techniques in English resonance.
· Promotes various academic activities/>
· Advocates community based education
· Lectured on introductory and advanced
grammar
· Lectured on rhetoric
AMA Computer College Full Time
Instructor
Antipolo City, Philippines
June 2001 - April
2002
Founder/Chairperson – Theater’s Guild - was tasked to form a group for the
performing arts. Has honed students in speech and acting, boosted student’s morale in performing
before crowd.
· Hosted several school programs
· Conducted different workshops for
students and teachers alike
· Handled computer majors
· Lectured on Technical
Writing/Business Correspondence
Rizal State College Full Time
Instructor
Binangonan, Rizal, Philippines
June - December
1999
Chairwoman for Speech Choir – trained junior students for different literary
competitions in and outside the College, honed students in developmental speech.
· Lectured
on Science and Arts Majors
· Handles Speech, language and writing Subjects
/>
Systems Technology Institute Full Time Instructor
Cainta, Rizal, Philippines
June 1998 - April 1999
Academic
Head for General Education - supervised faculty members under the general education department. Has
trained faculty members on curriculum and syllabus making, enforced new strategies in teaching and
endorsed new teaching tools.
· Lectured on advanced grammar
· Handled Computer
majors
Industry Sectors
State Universities
Private College Institutions
Call Center Industry
Notable Achievements
Other Achievements
Best in Quality Month of July
August 27, 2005
Dell ATG/EPP Main Queue
Resource Speaker “More Than A Talk”
March 1,
2003 - A Focus on Artistic Communication
ABE International College of Business and
Accountancy
Granted Certificate of Eligibility – Honor Graduate
June 24,
2002 Philippine Civil Service Commission
Guest Speaker PBTS 12th
Graduation Day
March 23, 2002
Academic Excellence Awardee Far Eastern
university
2nd Semester/AY 1997-1998 Manila
Provincial Academic
Scholar Province of Rizal
June 1994 – April 1998 Philippines
Qualifications
Education
Master of Arts in Teaching Major in English Language
University of Rizal System - Philippines
October 1998 - October 2003
Bachelor of Arts Major in Mass Communication
University Scholar and Batch Cum Laude/>
Far Eastern University - Manila, Philippines
June 1994 - April 1998
Current Job Title
Senior Customer Service Representative
Approximate Current Salary
undisclosed
Special Titles
Ma'am
Aspirations
Customer Service Representative or some managerial post
Income Sought
undisclosed
Work Preferences
Preferred Country of Work
Brunei, UAE, Spain
Other Work Location Preferences
Hobbies & Interests
Proficient in spoken and written English and Filipino. Knowledgeable in computer applications.
Has worked for both government and private firms. Willing to work on extended hours and is much
willing to be relocated.
copyright © 2004-2010 Workhaven Ltd and its licensors. All rights reserved
Consultant Project Engineer floor-layer
traing squad unemployed Instructor/ Teacher
sales assistant Administrative officer ACCOUTANT
Homeopathic Pharmacist/any suitable job freelance travela gent Sr. Project Engineer
Candidate 28308 Testing Officer/Psychometrician and Secretary to the Guidance Director Acting Manager
Physiotherapist Records Clerk Senior Administrative Co-ordinator
Children's Nursery Manager Candidate 5259
I am a versatile individual who can work for both private and government institutions, I have a
2-year customer service experience in the call center industry and had served as a college
instructor for the past 7 years and had lectured on different English subjects.
Work Experience
Work Experiences
Senior Customer Service Representative
Ambergris
Solutions Inc.
Telus Communications
October 2005 – Present
Customer
Service – has worked under the direct supervision of a Team Leader, managed to pass quality with
flying colors and was able to balance AHT (Average Handling Time).
· Takes manual orders
from customers in both Alberta and British Columbia, Canada
· Able to turn inquiries to sale
calls
· Performs duties with minimal supervision
Sales Consultant
Dell ATG/EPP Main Queue
Inbound Sales – has worked under the
direct supervision of a Team Leader, Able to surpass all metrics namely, quality, close rate, margin
per sale, and revenue per sale. Vested on quality.
· Closes every sale-call
opportunities
· Turns inquiry to sale-call
· Builds computer specifications
online
· Configures computer system
Senior Customer Service Associate
MCI - Inbound
Tele-Marketing
November 2004 – Present
Inbound Telemarketing – was
tasked to look after the team in the absence of a team leader, has been tasked to monitor calls for
newly hired, and has been top agent from December 2004 to March 2005.
· Closes all possible
sales to the highest degree
· Creates a positive customer service experience
Customer Service Representative
Ambergris Solutions Inc. Philippines
MCI - Nationwide
April - October 2004
Customer Care with Sales – has been groomed to assist
agents in improving their statistics, monitored calls for coaching purposes, formed part in customer
retention and referrals by way of positive customer service.
· Handled billing concerns
· Administered utmost customer service
with sales
College Professor on English Subjects
Binagonan, Rizal, Philippines
March 2003 - April 2004
Member of the Research Council – tasked to form part of the panel for the theses defense, has
coached students in writing, has served as campus grammarian.
· Handles Accounting,
management and Computer Majors
· Lectured on Speech and Oral Communication
Pamantasan ng Lungsod
ng Pasig Full Time Lecturer
Pasig City, Philippines
May 2002
- April 2003
Adviser – Bachelor of Science In Education - assisted students in
different school functions, has been a contributor on campus journal, aided Education Majors with
tips and techniques in English resonance.
· Promotes various academic activities
· Lectured on introductory and advanced
grammar
· Lectured on rhetoric
AMA Computer College Full Time
Instructor
Antipolo City, Philippines
June 2001 - April
2002
Founder/Chairperson – Theater’s Guild - was tasked to form a group for the
performing arts. Has honed students in speech and acting, boosted student’s morale in performing
before crowd.
· Hosted several school programs
· Conducted different workshops for
students and teachers alike
· Handled computer majors
· Lectured on Technical
Writing/Business Correspondence
Rizal State College Full Time
Instructor
Binangonan, Rizal, Philippines
June - December
1999
Chairwoman for Speech Choir – trained junior students for different literary
competitions in and outside the College, honed students in developmental speech.
· Lectured
on Science and Arts Majors
· Handles Speech, language and writing Subjects
Systems Technology Institute Full Time Instructor
Cainta, Rizal, Philippines
June 1998 - April 1999
Academic
Head for General Education - supervised faculty members under the general education department. Has
trained faculty members on curriculum and syllabus making, enforced new strategies in teaching and
endorsed new teaching tools.
· Lectured on advanced grammar
· Handled Computer
majors
Industry Sectors
State Universities
Private College Institutions
Call Center Industry
Notable Achievements
Other Achievements
Best in Quality Month of July
August 27, 2005
Dell ATG/EPP Main Queue
Resource Speaker “More Than A Talk”
March 1,
2003 - A Focus on Artistic Communication
ABE International College of Business and
Accountancy
Granted Certificate of Eligibility – Honor Graduate
June 24,
2002 Philippine Civil Service Commission
Guest Speaker PBTS 12th
Graduation Day
March 23, 2002
Academic Excellence Awardee Far Eastern
university
2nd Semester/AY 1997-1998 Manila
Provincial Academic
Scholar Province of Rizal
June 1994 – April 1998 Philippines
Qualifications
Education
Master of Arts in Teaching Major in English Language
University of Rizal System - Philippines
October 1998 - October 2003
Bachelor of Arts Major in Mass Communication
University Scholar and Batch Cum Laude
June 1994 - April 1998
Current Job Title
Senior Customer Service Representative
Approximate Current Salary
undisclosed
Special Titles
Ma'am
Aspirations
Customer Service Representative or some managerial post
Income Sought
undisclosed
Work Preferences
Preferred Country of Work
Brunei, UAE, Spain
Other Work Location Preferences
Hobbies & Interests
Proficient in spoken and written English and Filipino. Knowledgeable in computer applications.
Has worked for both government and private firms. Willing to work on extended hours and is much
willing to be relocated.
copyright © 2004-2010 Workhaven Ltd and its licensors. All rights reserved
Consultant Project Engineer floor-layer
traing squad unemployed Instructor/ Teacher
sales assistant Administrative officer ACCOUTANT
Homeopathic Pharmacist/any suitable job freelance travela gent Sr. Project Engineer
Candidate 28308 Testing Officer/Psychometrician and Secretary to the Guidance Director Acting Manager
Physiotherapist Records Clerk Senior Administrative Co-ordinator
Children's Nursery Manager Candidate 5259
